1. Scope of Application

These Terms and Conditions apply to all orders placed through our online shop. The provider of the online shop is:

Furusato GmbH
Pfrundhausgasse 9
8200 Schaffhausen
Switzerland
info@atelierfurusato.com

​

By placing an order through our online shop, the customer agrees to these Terms and Conditions.

​

2. Conclusion of the Contract

The presentation of products in our online shop does not constitute a legally binding offer, but rather an invitation to place an order. The purchase contract is concluded once the customer receives an order confirmation by email.

​

3. Prices and Payment

All prices are stated in Swiss francs (CHF) and, unless otherwise indicated, include the applicable statutory value-added tax (VAT).

We accept the following payment methods:

• Credit card (Visa, Mastercard, etc.)

• Apple Pay

• Google Pay

• TWINT

 

4. Delivery and Shipping

We ship to Switzerland and Liechtenstein, as well as to all other European countries. Shipping costs are displayed during the checkout process and depend on the respective delivery destination.

The standard delivery time is approximately 2–14 business days. In the event of delays, the customer will be informed promptly.

Further information can be found in our Shipping Policy.

​

5. Right of Withdrawal and Returns

If a delivered item is damaged or does not correspond to the order (e.g. incorrect item or size), the customer has the right to return the goods within 14 days of receipt.

In such cases, customers must contact us in advance so that the return can be coordinated and further instructions can be provided.

The right of withdrawal does not apply to:

• Personalised products

 

6. Warranty and Liability

The statutory warranty rights apply. In the event of defects, the customer has the right to request repair or replacement.

Our liability is limited to cases of intent and gross negligence. We are not liable for indirect or consequential damages.

​

7. Data Protection

Personal data is used exclusively for processing orders and is not disclosed to third parties. Further information can be found in our Privacy Policy.

​

8. Applicable Law and Place of Jurisdiction

Swiss law shall apply. The place of jurisdiction is the registered office of the company.

​

Last updated: October 2026